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Empathy Behavioral Health Services – Privacy Policy

At Empathy Behavioral Health Services, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when communicating via SMS.

1. What Information Do We Collect?

We collect only the necessary information to manage your appointments, including:

  • Your mobile phone number

  • Your wireless provider

  • Date and time of messages

  • Any details you provide in response to our SMS messages

2. How Do We Use Your Information?

Your contact details are used only for:
✅ Appointment confirmations
✅ Reminders & rescheduling notifications
✅ Follow-up communications

3. When and With Whom Do We Share Your Personal Information?

We do not share your phone number or personal information with any third parties or affiliates for marketing or promotional purposes. Your information is used solely for appointment-related communication.

4. Data Collection & Storage

All collected data is securely stored and used only for its intended purpose. We take necessary precautions to protect your information from unauthorized access, disclosure, or misuse.

5. Messaging & Data Rates

Your mobile carrier may charge standard messaging and data rates. The number of messages you receive depends on your appointment schedule and communication preferences. If you have concerns about SMS costs, please contact your mobile service provider.

6. How to Access or Update Your Information

If you need to update your contact details or request information about how your data is used, please reach out to us at:
📞 Phone: 786-345-7734

7. Changes to This Privacy Policy

Empathy Behavioral Health Services may update this Privacy Policy at any time. The latest version will always be available on our website.

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