Welcome to Empathy Behavioral Health Services ("Empathy Behavioral Health"). By opting in, you consent to receive SMS messages from Empathy Behavioral Health Services at the mobile number you provide. These messages may be one-time or recurring and will only pertain to your appointments.

1. SMS Consent & Communication

By providing your phone number and opting in, you agree to receive SMS messages related to:
✅ Appointment confirmations
✅ Reminders & rescheduling notices
✅ Follow-up communications

✅ Customer Care

Example SMS:
"Hi [Patient Name], this is a reminder of your appointment with [Provider Name] at Empathy Behavioral Health Services on [Date] at [Time]. Please arrive 10 minutes early. Questions? Call us at 786-345-7734. Reply YES to confirm or STOP to opt out."

2. Message Frequency

Message frequency varies based on your scheduled appointments. You may receive up to 5 SMS messages per month related to your care.

3. Potential Messaging Fees

Your mobile carrier may charge standard messaging and data rates for SMS messages sent or received from Empathy Behavioral Health Services. If you have questions about text or data charges, contact your wireless provider.

4. Opt-In Methods

You can opt in to receive SMS communications through the following methods:
✅ Verbally agreeing during a conversation with our staff.
✅ Completing a consent form.

5. Opt-Out Method

To stop receiving SMS messages, reply "STOP" to any received message. Once opted out, you will no longer receive text messages from us. You may opt back in at any time by replying "START".

6. Help Method

If you need assistance regarding SMS messages, reply “HELP” to any message, or contact us through:
📞 Phone: 786-345-7734

7. Standard Messaging Disclosures

• Message and data rates may apply. You may receive 2-5 messages per month.

• Standard messaging rates will be charged by your mobile service provider.

• You can opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.

• For assistance, text "HELP" to 786-345-7734 or visit our Privacy Policy at https://www.empathymh.com/privacy-policy

8. Changes to Terms & Conditions

Empathy Behavioral Health Services may update these SMS Terms & Conditions at any time. Updates take effect when posted on our website. Continuing to receive SMS messages signifies your acceptance of any changes.

By opting in, you acknowledge and agree to these SMS Terms & Conditions, which do not override any other legal agreements with Empathy Behavioral Health Services.​